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1 Question, 5 Answers: When Do Doctors Withhold Information From Patients?

Kelsey Tyler

For a 2012 study, Harvard Medical School professor Lisa Lezzioni surveyed 1,891 physicians about their views on disclosing information to patients. Roughly one-third indicated they might not always divulge medical errors. Nearly 40 percent wavered when asked if they’d lay bare their relationships with drug and medical device companies. Almost 20 percent didn’t agree that they should never tell a patient something untrue. In fact, 10 percent admitted they’d done exactly that within the past year.

Doctors often become arbiters of what a patient knows about their own health. They break down complex diagnoses into relatable terms, walk patients through treatment options and answer questions about recovery outcomes. In deciding which details to share and when, doctors are always performing a balancing act between equipping patients with enough knowledge and burdening them with too much.

To better understand how, why and when physicians choose to withhold information from patients — even if only temporarily — we spoke with four doctors and one medical ethics expert. Here’s what they had to say.

Arthur Kaplan

Professor of bioethics, Department of Population Health, New York University Langone Health, New York City
PhD

The general principle is to never shield patients from information. Patients have a right to know. But there are a lot of ways to share information, and what you don’t want to do is boggle someone’s mind with the ins and outs. You’re not withholding, but you’re making things more comprehensible. Sometimes it’s bad news. You’re sharing it, but you may not want to do it until a spouse comes or you can do it in person. You want to be able to support a patient better. That’s ethically defensible because you’re not withholding the information forever.

The other instance would be doctors who feel that they shouldn’t share information because it might harm someone’s ability to remain in the country. You might not tell someone the results of a test because you don’t think they’re the person they’re claiming to be.

Another major issue is comprehension. The first time you tell someone they have cancer, they don’t hear anything after that. Sometimes you need to discuss things with them over a few visits until it sinks in.


Sandeep Jauhar

Author, Doctored: The Disillusionment of the American Physician and Heart: A History
MD, PhD

There was a situation where a patient of mine appeared very upset about a diagnosis of having congestive heart failure, and his father said it would mean a lot to him if I didn’t tell his son everything up front. I approached it in a way where I conveyed information over several days. This wasn’t misleading or withholding information, but presenting it in a way that a sick patient was best able to process.

The paternalistic approach that worked in the 1950s is not something we do now. In the case of risks, I recently recommended a scan to a patient and she asked about side effects. I told her that there were minimal side effects based on my experience. I didn’t go through every potential idiosyncratic side effect the scan’s [injected] tracer dye might have. Most patients don’t want an exhaustive compendium of potential side effects of treatments they’ve adopted.

If a patient has dementia, cognitive impairment or depression, you have to take that into consideration as well. Sometimes patients lack the capacity to fully understand and refer you to their health care proxy.

If they have something concerning, like a testicular lump, even if I think it might be cancer, I’ll say, “Let’s wait and see.” I might be wrong and there’s no point in worrying the patient, especially when no treatment is offered until the diagnosis is made.


Ronald Epstein

Medical school professor and director of the Center for Communication and Disparities Research, University of Rochester School of Medicine and Dentistry, Rochester, NY
MD

For any symptom, there can be several dozen possible explanations. Some of them are pretty ordinary and some are frightening. For every person who has a headache, I don’t necessarily mention the possibility of a brain tumor if the symptoms don’t add up to it.

Sometimes families of patients will ask you not to say anything. That can be cultural. There are stereotypes about that, like some of them not wanting you to disclose a cancer diagnosis, but that’s changing. If that happens, I’ll ask them why, or something like, “Don’t you think your loved one would want to be involved in this decision?” Or a family member might ask me to talk about the diagnosis but not about how bad it is. I’ll say, “Well, I don’t know how bad it will be, but I need to be honest about what I know and what I don’t.”

I’ll ask patients how much they want to know. I do palliative care, and if someone has four metastases or five, the outcome is not going to be any different. Then I might wait for the patient’s cue if they want more information. It varies from person to person.

For side effects, if they’re likely to be present in 10 percent of people or more, I’ll disclose. That 1 to 10 percent is often a very long list. If it’s under 1 percent, I’ll mention it only if it’s a rare and life-threatening complication.


Linda Girgis

Family medicine physician and author of The Healthcare Apocalypse, South River, NJ
MD

If an adult is cognitively impaired, a responsible adult should pursue a legal document making them medical proxy before a serious health care condition arises. But if that didn’t happen, the physician needs to assess the patient’s cognitive state. If they are able to comprehend the information, we must tell them everything, no matter what others request of us. The patient always has the authority and right to know.

It is never acceptable to withhold or delay giving a patient medical information. That information belongs to them. As doctors, we must learn how to give information with compassion and respond to any concerns or questions that may arise. Patients may become distressed, but we must know how to handle that distress. Also, how do we know how anyone will respond to disturbing news? It is not right to predict this from our own senses and biases. I have often been amazed at how patients face devastating news with great courage. It is not the doctor’s right to make the decision of how much information to release on behalf of the patient.


Timothy Quill

Professor of medicine and palliative care, University of Rochester Medical Center, Rochester, NY
MD

These judgments are made all the time. One cannot possibly discuss every possible approach and bit of information because it would take too much time and be confusing. Critical information should never be unilaterally withheld.

If a family member requests to withhold information, my answer would always be that I will be honest if a patient asks directly or seems to want to know, provided they’re able to think clearly and are not actively suicidal or have a major cognitive impairment. You might need a psychiatrist to help in difficult cases. Emotional and cognitive fragility needs to be considered. I would keep it simple and perhaps not even [share information] if they did not have the ability to comprehend. That would be after a discussion with the family and with others on the treatment team.


Responses have been condensed and lightly edited.

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